We ship all free/standard delivery orders via Royal Mail Tracked 48 service. We aim to dispatch all orders placed before 2 o'clock on the same day but please allow up to two days for dispatch. All items are sent via recorded delivery. If in the unlikely event that you haven't received an item we will follow Royal Mails set procedure.
If we don't have an item that was ordered in stock we will let you know within two days and give you an expected time of arrival of a reorder, if you want you can wait for the item to arrive or you can always take the opportunity to refund your purchase.
We offer a next day delivery service, which allows you to receive an item as soon as possible, whether it is because you have a big event coming up or you're just impatient and can't wait to get your hands on an item. Just select Royal Mail Tracked 24 or DHL Express (Guaranteed service) delivery on checkout, so the item would reach you on the next working day(if ordered before the cut-off), please note this service includes an additional charge. Royal Mail Tracked 24 is also free service for orders over £50 in the UK.
International Delivery and Customs
- Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
- Please check with your country's customs office to determine what these additional costs would be prior to buying.
- Some countries' customs may charge taxes for importing goods from another country such as Import Duty, Value Added Tax, a Purchase Tax, Customs clearance fees etc.
We try our best to help our buyers to minimize the risk of paying taxes, eg. marking the item as a sample or a gift of lower value. In our experience, about 92% of the parcels reach buyers without taxes paid. Even if you have to pay taxes and import duties, it will be much less than you should.